Each product we sell is handpicked and rare, still if you are not satisfied you can contact us for return, exchange or refund.
Return/Refund/Exchange policy :
- You can return/exchange in 30 days after date of delivery, But under the condition that atrangi® customer service is intimated within 10 days of delivery of the goods to your address.
- Please fill the form below to create a return request.
- Shipping, package & handling charges are non refundable.
- No return/refund/exchange on product which are used by you.
- Sale products are non-returnable.
- We can arrange a simple and hassle free reverse pickup.
- Reverse pickup is not chargeable in case of exchange/replacement.
- Reverse pickup is chargeable in case of refund.
- Few pin codes are not feasible for reverse pick up, in such cases you will need to send it back to us. Please note we do not offer reverse pickup facility outside India.
- Items must be returned in new or unused condition and contain all original materials included with the shipment.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- After the receipt of item(s), your request for returns/exchanges would be processed.
- Your refund will be processed in the next 4-7 working days.
- Refund will be provided to the bank account of the customer.
- Cash refunds are not possible for COD orders.
- Refunds will not be issued in case of
- Incorrect address provided while placing the order
- Failed delivery attempts
- Package refused by customer
- Product returned in used or damaged condition
- In case of minor design or colour variation
- Exchanges can be done only if the size does not fit you or if you do not like a product and would like to exchange it for another product.
- In the case of exchanges, your new order will be dispatched to you within 2-4 business days after receiving the previous order back.
Damaged/defective products will be replaced immediately excluding our handicraft items policy (minor defects/variations may occur at times which are typical of craftsman's work).
You may cancel an order within 24 hours from the time of placing the order. Login in to www.atrangi.in, click on "My Account" and select the order which you wish to cancel. Cancel the order by clicking on "cancel order" button.
(for locations where reverse pickup is not feasible or if you would like to send it back yourself)
Plot 14, Prashasan Nagar,
Jubilee Hills, Road No 72,
Hyderabad - 500033.
Phone : 9885478910